Refund Policy
Effective 19 October 2026
When we step in
- You sign in within the listing's warranty window and the delivered password is refused, or the mailbox is locked or disabled.
- The mailbox is not what the title says: a different domain, a younger age, or web-only access on a listing sold with IMAP.
- Your payment went through but nothing was delivered, or you were charged twice.
Deadline
Report before the warranty window shown on the listing runs out; it starts at delivery. Sign in to every mailbox as soon as it arrives.
What you get
Another mailbox from the same listing. When that listing is sold out, or the order was not delivered at all, the amount is refunded.
Exclusions
- Locks that follow mass mailing, scripted sign-ins or other automated activity.
- IMAP not connecting on a listing sold as web only, claims made after the window, and orders under a chargeback.
How to claim
Open a ticket from your order page, or email support@buymailcomaccounts.com, giving the affected address and a screenshot of what mail.com showed. We reply in the ticket.